Our Guarantee
100% Money Back Guarantee.
If you are not completely satisfied with your purchase simply return within 30 days for a full refund or exchange. Refunds will be made via the original payment method. Shipping and handling charges will only be refunded if the product was damaged or the incorrect product was sent to you.
Please send all items for return and the original packing slip to:
Canadian Wildlife Federation
Attn: Shop Returns
350 Michael Cowpland Dr.
Ottawa, ON K2P 0J1
Frequently Asked Questions
Q. Is my credit card information secure?
A. Yes. The CWF Shop and Save Wildlife store uses Convio for secure, online payment processing.
Q. How are shipping costs calculated?
A. Shipping is charged at a rate of $7.50 for the first item and an additional $5.75 for each additional item.
Q. When will I receive my order?
A. Please allow 3-4 weeks for shipping and handling.
Q. Can I mail in my order?
Canadian Wildlife Federation
Attn: Merchandise Deptartment
2930 14th Ave
Markham, ON
L3R 5Z8
Please make cheque/money order payable to Canadian Wildlife Federation or provide your credit card number. Your order can not be processed if not accompanied by payment.
Q. Can I phone or fax in my order?
A. Yes. To order by phone call 1.800.563.9453, our customer service agents are available 8 a.m. to 8 p.m., Monday through Friday, Saturday 9-12 noon.
Faxed orders can be sent to 613.599.4428
Q. The product I’ve ordered is a gift, can I have it shipped to a different address?
A. Yes. Just indicate the correct address in the shipment address fields.
Q. Can I purchase a subscription as a gift that will be sent to another address?
A. Yes. During the checkout process you will have the opportunity to change the shipping address, which will allow you to send a subscription to a gift recipient.